Return Policy
At OverstockDeals, we want our customers to be happy with their purchase. We recognize there are times that once a product is delivered it may turn out to not be exactly what our customer needs or wants. We do our best to help our customers with returns - after all we are shoppers too - that is why we have a 30 Day Return Policy.
Policy Overview
Unless otherwise noted, you may return any (non-special order) item in its original packaging and in 100% sellable condition for a full refund within 30 days of receipt of your shipment, less shipping charges and a restocking fee. All products must be returned in 100% brand new condition - the way it was received in its original sealed manufacturer's packaging.
Returns are inspected at our distribution center/warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. Special order returns will only be credited if the item is deemed to be defective upon return. After a product technician in our returns department receives, inspects, and approves the return a refund will be issued to your credit/debit card less the restocking fee and the original shipping cost incurred by OverstockDeals. It typically takes us approximately three business days to process a credit back to your credit card and 2-3 business days for the credit to appear on your statement.
The customer is responsible for any return shipping charges for any products that are not defective.
Items that can be Returned
Merchandise that is being returned within the 30 day return period
Merchandise that has not been removed from its original packaging
Merchandise that has not been installed
Items that are Non-Returnable
Merchandise with shrink wrap that is missing or torn
Merchandise that is used or shows signs of installation
All special order merchandise
Discontinued merchandise
Parts or replacement parts
Products $15 or less in value
Restocking Fees
A 15% restocking fee will be charged on all returned merchandise that is not defective. All defective merchandise may be returned within 30 days and is not subject to the restocking fee, so long as the defective merchandise is exchanged with a replacement.
Reasons for the Restocking Fee
Administrative costs associated with processing & handling a return
Product technical inspection and verification
Re-boxing of merchandise to manufacturer's standards
Repair of packaging that is defaced with writing, marker or tape
Cost recovery for products that have missing parts, instructions or packaging materials
Cost of restocking the product and adding it to inventory levels
Items That Arrive Damaged
Customers assume responsibility if damaged merchandise is signed for at the time of delivery. We highly recommend that all of our customers inspect shipments at the time of delivery. If a customer determines that the item is damaged they should write "damaged - delivery refused" on the signature line and call one of our Customer Service Representatives at 1.800.774.4802 to report the damage. If a customer signs for a delivery and does not note any damage, then it is the customer's responsibility to file a claim with the carrier to recoup the damages.
The Return Process
Our customers must obtain a Return Goods Authorization (RGA) to return any product. Please call us at 1.800.774.4802 to initiate the RGA process. Within 2-4 days after you contact us we will email you the shipping instructions along with your RGA.
Please note: any and all items returned without a pre-authorized RGA number will not be credited. When returning products, be sure to use UPS or another carrier that can provide you with a tracking number for your return. OverstockDeals will not be held responsible for returns that are lost in transit and/or do not have a proper tracking number.
OverstockDeals reserves the right to refuse any returns that are not returned according to the guidelines that are shown below. All returned products must:
Have a valid RGA number
Have include ALL original packaging
Not have packaging that is written on or defaced in any way
The product must be sent back to the correct (originating) distribution center/warehouse, as we have 5 distribution centers across the U.S.
Return Policy Guidelines
No product returns will be accepted more than 30 days after date of purchase.
Special order items cannot be returned.
We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to us then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
Please note that we are only able to process returns and refunds for items purchased from OverstockDeals.
All discontinued items and colors are non-refundable or non-returnable.
We do not issue store credit. Items can be returned for a refund minus restocking fees and the original shipping cost incurred by OverstockDeals.
All returns must be over $15 in total value. Any return for $15 or less, will not be authorized.
Products returned as defective, but which after inspection, are found not to be defective are subject to a 20% handling charge.
If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
No credit will be provided if a customer returns a product to us without an RGA number or without setting up a return with us first.
If a customer refuses goods that were to be delivered to them without going through our return process to obtain a Return Goods Authorization (RGA), then the customer will be responsible for all return shipping charges including the original shipping cost incurred by OverstockDeals. OverstockDeals will also charge a 20% Restocking Fee and treat the refused shipment as a general return as defined in this policy.
Return Policy FAQ
What do I do if OverstockDeals sent the wrong item?
If you are shipped an incorrect item, please email or call us at 1.800.774.4802 within 48 hours of receiving the product. We will provide an RGA and the shipping instructions to have the incorrect item returned to us. We will pay for the cost of shipping the item back to us and we will ship the correct product to you asap.
Do I need to fill anything out on RGA form once I receive it?
No, the Customer Service Representative you spoke to or communicated with via email has already completed the form as needed for our returns department.
Does OverstockDeals pay the return shipping cost for defective merchandise?
Yes, we will pay the shipping costs to have defective items shipped back to us, if the items are determined to be defective according to manufacturer specifications.
Does OverstockDeals pay for return shipping on a returned item that is not defective?
No. For customer remorse returns, the customer is responsible for all shipping charges involved in getting the item back to the correct distribution center/warehouse.
Is it mandatory to have an RGA number in order to return a product?
Yes. Our customers must obtain a Return Goods Authorization (RGA) number to return a product. OverstockDeals will not accept or process returns without a pre-approved RGA.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
Once the return items have been received, inspected and approved it typically takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
What should I include in the return package?
Ship the product in a sealed package with plenty of padding. Place a printout of your order confirmation on the inside of the package. It is highly recommended that the manufacturer's box be placed inside a larger (outer) box to best protect the product during shipment. Be sure to write the approved RGA number on the outside of the package.
